Terms & Conditions | SalamAir
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Terms & Conditions

Before and during your travel, you are responsible for obtaining all documents and certificates required by law, regulations and orders for your travel such as but not limited to visas [exit/entry], health certificates, … etc.
 
You will also be responsible for complying with all applicable laws and regulations (as amended) to the countries to be flown to/from. 
 
While travelling, you must present of what may be required.
 
SalamAir reserves the right to refuse to carry you in the event of incompliance with any of what said above or if any of your travel documents do not appear to be in order.
If you deny entering any country, you will be liable to pay any fine or charge assessed against the carrier by any of the Government departments.
If any fine, penalty and/or expense is incurred by us as a result of your failure to adhere with what had been said, then you will be obliged to reimburse such amount to us upon our request.
 

Punctuality

Time is of the essence; therefore, you will be responsible to show at check-in counter at least two (2) hours prior to its closing time. It is clearly understood by you that late passengers will not be accepted after counter close.

You also must be presented at boarding gate 45 minutes prior to the scheduled departure time. Please check all the times printed on your boarding card, listen to airport announcements and keep watching the flight information screens.
If you look for assistance, please refer to any of our airport agents who will be pleased to help you and answer your inquiries.

Government & Airport Taxes

The price of the ticket includes taxes, fees and other charges that are imposed by the Government Authorities on air transportation services. However, and in certain cases, it may be required to pay other/additional expenses or charges that were not already collected.

 

 

Special Promotional Fare

During the year, there are some promoted special fares. However, such fares are restricted with specific conditions that do not generally allow changing the booking and limiting the amount of refund (if any). Insurance coverage is available, if interested, then please contact our sales team for details.

No Particular Seat Is Guaranteed

Unless your seat was purchased during your booking time, Salam Air does not guarantee any particular seat. Reassigning your seat at any time even after boarding may become necessary for operational, safety and/or security reasons.

SalamAir Call Center

Our call center will be pleased to help and answer all of your questions. They are reachable on:
Tel. No. +968 2427 2222, and
Email BOOKING@SALAMAIR.COM,
For extra information, you can visit us thru our website www.salamair.com.

Conditions of Carriage

Montreal Convention (Warsaw previously) may become applicable on a flight that is heading to the final destination or stop in a point other than the final destination.

Liability Limitations:

“Where Montreal Convention applies” and unless air carrier cannot contest claims for compensation, air carrier limitation of liability for compensation for death, bodily injury, loss, damage to baggage and delay is limited to 113 000 SDRs (approximately OMR 59,700; US $155,000).
In case of death or injury, air carrier will make an advance payment within 15 days from the day of identifying the person entitled to compensation.
In case of death, this payment shall not be less than 16,000 SDRs (approximately OMR 8,453; US $21,963).

Passenger Delays: 

Baggage Delays: 

Unless reasonable measures to avoid damages were taken by carrier or it was impossible to take such measures, in case of baggage delay, the carrier will be liable based on and in reference to a reasonable standard. The liability for baggage delay is limited to the rules and regulations of the country of origin apply.

Destruction, Loss or Damage to Baggage:

Carrier liability for loss or damage of baggage shall not exceed 1000 SDRs (approximately OMR 528).

Increase of higher limits for baggage’s carriage

passenger can increase his/her baggage’s carriage allowance by buying at a discounted rate an extra weight that is available at www.salamair.com.

Complain on Baggage:

Any complain related to a damage, delay, loss and/or destruction occurred to passengers’ checked baggage must reach Salam Air no later than:
7 days for damaged or delayed baggage, and
21 days lost and destructed baggage.
In all cases, time is calculated from the date on which the baggage was placed at the passenger's disposal.

Liability of Contracting and Actual Carriers:

The carrier shall, at all times, be liable for all obligations stipulated in this document whether it is the direct/indirect carrier for the passenger and his/her baggage.

Claim Time Limitation:

No claim for damage will be accepted after two years from aircraft arrival.

Rules References:

The base of the rules described above is derived from the Montreal Convention of 28 May 1999 by Regulation (EC) No 20276/97 {as amended}.

Disclaimer:

According to the European Community (EC) Regulation No 889/2002, this notice should neither be used as a compensation claim basis nor to interpretative for the provisions of Montreal Convention.
“Where Montreal Convention applies”, the following limits of liability may apply:
(a) For death or bodily injury, if Hague Protocol to the Convention applies, the payment shall be 16,600 SDRs (approximately 8,770 OMR; US $22,786), or 8,300 SDRs (approximately 4,385 OMR; US $11,393) if only Warsaw Convention applies.
(b) For loss, damage or delay, the payment will be 17 SDRs (approximately 9 OMR; US $23) per kg for checked baggage, and 332 SDRs (approximately 175 OMR; US $455) for unchecked baggage.
For further information, please contact us.

Currency:

All prices displayed in a local currency (other than OMR) will be converted to USD in order for the payment transaction to be completed. You may therefore find a slight difference in the final charge in your local currency.

All payments to be made under the Conditions of Carriage whether relating to refunds or compensatory damages shall be made in US Dollars currency but may be in another currency at the exchange rate(s) and under conditions to be determined by SalamAir if SalamAir is willing to do so and if it is not contrary to applicable law.

Disclaimer:

(a) This document covers all geographical areas of transportation contracts (international and domestic).
(b) The passenger recognizes that the internal procedures vary from a carrier to another.
(c) All incorporated conditions, regulations and applicable tariffs of each carrier are part of your carriage contract.
(d) All conditions stipulated under this document may include but are not limited to:
• Conditions and limits of carrier's liability for bodily injury and death.
• Conditions and limits of carrier's liability for loss, damage and delay of baggage.
• Rules of declaring a higher value for baggage and paying any applicable supplementary fee.
• Carrier's conditions and limits of liability to the acts of carrier's customers.
• Claims restrictions, including time limits in which passengers must claim or bring actions against carrier.
• reconfirmations or reservations rules.
• Carriers rights and limitation of liability for delay and failure to perform a service.
• Carriers rights to refuse carrying passengers who fail to comply with any of the applicable laws.
5. You can obtain more information about your carriage contract and find out how to request a copy of the same at places where transportation on carrier is sold. You also have the right to inspect the full text of your carriage contract. Upon request, you will receive a copy by mail or other delivery service from each carrier free of charge.
6. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.
YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS BECAUSE GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ABOUT YOU.

BAGGAGE

If available, excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles.

Checked Baggage:

The carrier applies extra charges for checked baggage that exceeds permitted allowance.

Cabin (Unchecked) Baggage:

Even if the carrier permits a free baggage allowance, it is recommended that cabin baggage be kept within what is permitted.

Your Luggage

For all information related to Baggage, click here.
Prohibited Items: As defined by IATA (view document).
All small vehicles powered by lithium batteries that exceed 160w shall no longer be accepted on Salam Air flights.
Such small items are commonly referred to as:
• Airwheels
• Solowheels
• Mini Segways
• Hoverboards
Carriage of these items is allowed only on freighters aircraft.

Dangerous Articles:

For safety reasons, dangerous articles such as those listed below must not be carried in passengers' baggage. For a more detailed list visit Restricted Items .
• Compressed gases: (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders.
• Corrosives: such as acids, alkalis, wet cell batteries and apparatus containing mercury, i.e. thermometers.
• Explosives: munitions, ammunition including blank cartridges, hand guns, fireworks, flares and pistol caps.
• Flammable liquids and solids: such as lighters that need inverting before ignition, lighter fuel and refills, matches (safety matches may be carried on the person), fire lighters, painters and thinners.
• Radioactive materials. Brief-cases and attaché cases with installed alarm devices. Oxidizing materials: such as bleaching powder and peroxides. Poisons and infectious substances such as insecticides, weed killers and live virus materials.
• Other dangerous articles: such as magnetized material, offensive or irritating materials. Medicines and toiletries in limited quantities which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes and medicines containing alcohol may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations. Further information is available on request.

"No Show" Passengers

"no-shows" are the of passengers who have booked seats and do not present themselves for their flight.
please let us know as early as possible if you know that you will not be able to travel. In this case, we can then offer your seat to another customer who otherwise would be unable to travel.

Overbooking:

To minimize the effect of "no-shows" and enable our seats to be used by passengers who otherwise would not be able to travel on their chosen flight, Salam Air may overbook services.
Whilst Salam Air makes every effort to provide seats in the confirmed reservations, no seat is guaranteed.
Salam Air operates compensation schemes for passengers who are unjustifiably denied carriage because of non-availability.

Denied Boarding

In the event of flights overbooking, there is a slight chance that some seats will not be available on a flight even if the reservation is already confirmed.
In most circumstances, if you are denied boarding involuntarily, you are entitled to compensation. When required by applicable law, the carrier must solicit volunteers before anyone is denied boarding involuntarily.
If you have any questions about our overbooking or denied boarding compensation policy, please visit our feedback page in our website www.salamair.com/contactus.