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Meet & Greet

Terms and Condition

  • To avail this service, passenger should be eligible for visa on arrival. As we do not provide, pre-arrange visas. We only process the on arrival visas. For enquiries on entry, visa requirements or customs regulations, please contact the respective government bodies for detailed information.
  • Booking must be made at least 12 hours prior to your arrival or departure. For group booking more than 10 persons, please send the order form at least forty eight (48) hours in advance.
  • Visa charges to be paid as actual by the guest at the time of arrival to the lounge
  • Kindly ensure the passenger has been informed about the meet and greet service booked at the Airport
  • The lounge booking is non transferable
  • The passenger should be informed to look for a placard upon arrival before immigration, if the guest miss to see the placard, they should approach the Plaza Premium Lounge at Arrivals directly (in case of “NO Show” refund will not be given)
  • Please check all the details on your passport before leaving the immigration counter. The lounge will not be responsible for any discrepancies later (Inform the same time if corrections required)
  • The contact details of the client the booking M&G, mobile and email both are required
  • The contact details for Airport representative or person receiving the passenger, mobile number mandatory
  • or Arrivals service, the Users will be treated as no show; if the Users do not respond to the welcome placard after all the passengers of the same flight have disembarked. For Departures service, the Users will be treated as no show if the airline check in counter has closed. No show is subject to full payment of total order amount and is non-refundable.
  • All services are subject to availability. Plaza Premium Lounge reserves the right to assess every order and decide acceptance of order The Customer shall ensure that all times appropriately dressed and shall behave in an appropriate manner. Plaza Premium Lounge reserve the right at their sole and absolute discretion to refuse entry or to remove any customer whose behaviour or mode of dress is considered by Plaza Premium Lounge to be unsuitable or is likely to offend other Customers.
  • Children are permitted access to the Lounge, they should be accompanied in all Lounges Facilities

Departure Meet & Greet Terms and Condition

  • Our staff will be awaiting passenger at Salam Air counter, with name placard. We will provide assistance at the check-in counter, assist through Immigration and security channel. The service will be provided till the boarding gate
  • The contact details of Passenger or Driver or Airport representative is mandatory so as to follow up, what time passenger will be coming to the airport
  • Booking must be made at least 12 hours prior to your arrival or departure. For group booking more than 10 persons, please send the order form at least forty eight (48) hours in advance.
  • Kindly ensure the passenger has been informed about the meet and greet service booked at the Airport
  • The booking is non transferable
  • The passenger should be informed to look for a placard, if the guest miss to see the placard, they should approach Salam Air counter staff to contact Plaza Premium Lounge at Departures (in case of “NO Show” refund will not be given)
  • Please check all the details on your passport before leaving the immigration counter. The lounge will not be responsible for any discrepancies later (Inform the same time if corrections required)
  • The contact details of the client booking M&G, mobile and email both are required
  • The contact details for Airport representative or person receiving the passenger, mobile number mandatory
  • For Departures service, the Users will be treated as no show if the airline check in counter has closed. No show is subject to full payment of total order amount and is non-refundable.
  • All services are subject to availability. Plaza Premium Lounge reserves the right to assess every order and decide acceptance of order The Customer shall ensure that all times appropriately dressed and shall behave in an appropriate manner. Plaza Premium Lounge reserve the right at their sole and absolute discretion to refuse entry or to remove any customer whose behaviour or mode of dress is considered by Plaza Premium Lounge to be unsuitable or is likely to offend other Customers.
  • Plaza Premium Lounge shall under no circumstances be liable for any Customer failing to board his flight and neither Plaza Premium Lounge has any obligation to make flight announcements
  • Plaza Premium Lounge shall under no circumstances be liable or responsible for the personal belongings of any Customer, and a Customer solely at his own risk shall take care of all his personal belongings at all times.
  • Plaza Premium Lounge shall have the right to refuse a Customer entry to the Lounge Facilities for any Statutory, regulatory of Airport policy reasons including but not limited to health and safety policies or fire regulations
  • Plaza Premium Lounge does not exclude loss arising from death or personal injury caused by negligence.
  • All information, recommendations and advice given by or on behalf of Plaza Premium Lounge to the Customer regarding Airport services or flight details are given without liability on the part of Plaza Premium Lounge.
  • The Company shall under no circumstances be liable or responsible for the Users’ action or documentation if the User is in violation of rules and regulations.
  • In the event of any emergency and/or under circumstances beyond the control of Lounge, the provision of the Service shall cease until things are back to normal.